Provide answers to customer inquiries, integrate and utilize resources, and create high-quality patents, proprietary technologies, and product portfolios for customers.

Understand requirements and participate in customer design to maximize collaboration simplification
Provide overall solutions for customers through customer side procedures in the process.

From design and process solutions to the production, installation, and maintenance of indoor flooring, a team of service engineers provides systematic services to customers, always ready to provide products and services beyond expectations.

Starting from the perspective of people, Yumori University explores and formulates golden relationship standards for people, bamboo, and space. The team includes technical processes, material applications, lean production, installation techniques, and tracking services, providing customers with the best creativity through customized quality.

Adhering to the 24-hour service circle concept, relevant responsible business personnel will call back for communication within 30 minutes of receiving customer complaints, and the business department head will call back for confirmation within 2 hours. If the complaint is severe, the business department head will be present within 24 hours to handle it, ensuring the sustainable price brought by the service